All complaints are regarded as serious matters in terms of our policy of treating our clients fairly and must be reported to us in writing to handle it efficiently.
Although complaints are normally the only feedback a company receive, we would also like to receive feedback on good service provided. Please let us know if you were satisfied with the level of service you experienced during your interaction with our company. Print and complete this form and e-mail it to firstname.lastname@example.org.
For complaints, please print and complete this form
with as much detail as possible and e-mail it to email@example.com
at your soonest convenience. If for any reason it is not possible to complete the form, please call our office at 0861 711 711 so that a dedicated employee can complete the form on your behalf.
We endeavour to acknowledge receipt of your complaint via e-mail within 24 hours of receipt thereof. A case number, name and contact details of the complaint handler who will be responsible to investigate your complaint, will be provided. PLEASE USE THIS CASE NUMBER ON ALL COMMUNICATIONS THAT MAY FOLLOW THE COMPLAINT.
Your complaint handler will investigate the complaint and will endeavour to resolve routine complaints within five working days. Should the complaint be more complex, it may require further investigation and could take up to 30 working days for the complaint to be resolved.
Once all the details of the complaint have been scrutinized, your complaint handler will be able to provide you with a timeline for resolution of your complaint and/or further steps to be taken.
Please feel free to contact the complaint handler at any time should you require further information or assistance.